PlayMGM Review

PlayMGM made its official debut as MGM Resorts International’s online gambling division in July 2016. This was made possible due to MGM’s takeover of the Borgata brand. This allowed the former to take advantage of the latter’s internet gaming permits.

PlayMGM operates under license number NJIGP 15-001, offering legal, real-money games to players in New Jersey. The casino entered the NJ online gambling scene at the height of its performance, with monthly market revenues in excess of $20 million.

Based on GVC Holdings’ casino software, MGM’s game selection includes close to 240 titles. The site features multiple jackpot slots and a plethora of table games.

PlayMGM Casino’s welcome package

$25 free, no deposit required

This is one of the most generous no-deposit bonuses on the market: Receive a free $25 bonus after successfully registering and verifying an account. There is no code required; the bonus will be automatically credited.

This offer is subject to a 20x wagering requirement and expires seven days after issuance. Note that all casino games — including slots, video poker, and blackjack — contribute equally toward this requirement.

You can opt out from the bonus at any time, forfeiting it along with any winnings generated from wagering the bonus.

First deposit bonus: 100 percent up to $2,000

This is the most generous first-deposit bonus offered by a New Jersey casino. Make a first deposit of $10 or more within seven days of registration and see your account credited with a bonus equal to your deposit, up to a maximum of $2,000.

Examples:

  • Deposit $100, receive a $100 bonus
  • Deposit $900, receive a $900 bonus
  • Deposit $2,600, receive a $2,000 bonus

To cash-out the bonus, play through it 20 times within one week of activation. For example, wager $2,000 to release a $100 bonus.

Both the bonus and your deposit will be restricted from withdrawal until the above requirements are met. However, you can opt out of the promotion at any time, forfeiting your bonus along with any winnings. Overall, given such a high bonus cap, the somewhat restrictive terms and conditions feel entirely justifiable.

Fulfilling bonus wagering requirements

Requiring gamblers to play through bonuses a certain number of times before allowing a withdrawal is standard industry practice. With most online casinos, different games will contribute a different percentage of your wagers toward meeting this requirement. Slots may contribute 100 percent, while video poker may contribute only 10 percent.

However, at PlayMGM, all casino games contribute 100 percent of bets. This means a dollar wagered at any game, be it on slots, blackjack, or video poker, will contribute a full $1 toward the wagering requirement. This is particularly good news for table game devotees.

Why play at MGM online casino?

#1 – Excellent welcome bonuses

Other New Jersey casinos pale in comparison. While the $25 no-deposit bonus is already quite generous, the 100 percent up to $2,000 first deposit bonus is ridiculous. The play-through requirement is somewhat stingy, but you have the counterbalance of all games contributing equally toward meeting it.

#2 – Daily bonuses

The casino offers multiple daily bonuses for active gamblers. These include cash bonuses, free spins, and a decent loyalty program.

#3 – Game availability

PlayMGM spreads close to 240 games, with more than 210 slots and 20 table games. Gamblers will appreciate the seven progressive jackpots, three of which are currently hovering around the $2, million mark. Progressives include Melon Madness, LootEnkhamun, and Biker Pigs.

#5 – Wide betting range

A slot spin can be as cheap as one cent or as expensive as $15 per payline. Blackjack and roulette can be played for a minimum of 50 cents and a maximum of $500, depending on the variant. Video poker bets range from $0.50 to $500 per spin as well.

#6 – Security

The iconic MGM brand is in a league of its own. All connections to the casino are encrypted. The casino’s activities are heavily regulated and actively monitored by the government of New Jersey.

A “Secure Cashout” feature can be enabled, making it mandatory to answer a few security questions before a withdrawal can be initiated.

Where can PlayMGM improve?

#1 – More table games

There are currently only three blackjack and two roulette varieties available. It wouldn’t hurt the casino to include a few of the more exotic titles, such as 3 Wheel Roulette and Side-bet Blackjack.

#2 – Play money access

While most New Jersey casinos allow anyone from any state to participate in their play money games, PlayMGM does not. This makes it all but impossible to test out the casino’s interface if you’re outside New Jersey.

#3 – Adding game filters

We were disappointed to find the casino lacked any useful game filters. There is no way for players to narrow down game selection based on preferences, themes, or stakes. Adding just one or two filters would go a very long way toward improving the user experience.

PlayMGM Casino mobile application

The mobile app is available for iPhones and iPads with iOS version 9.0 or higher, and smartphones with Android version 6.0 or higher. The iOS version is available in the App Store. while play the Android version can be downloaded from the casino website and is not available in the Google Play Store.

The best way to get started is to visit the PlayMGM website from a smartphone. Device-specific download instructions should be automatically displayed there. Depending on your smartphone, the app may take anywhere from five to 15 seconds to load. This is on par with similar apps.

Once you launch the application, you’re presented with a selection of at least 130 games. You’ll see slots, blackjack, roulette, and video poker. Games take between five and 25 seconds to load, with most of them closer to the lower end of that range.

The mobile interface is intuitive and responsive. We experienced no issues editing account settings, accessing the cashier, or viewing promotion and loyalty program terms and conditions. It’s also possible to create an account directly from the app, without being redirected to the casino website. Players can commission withdrawals and deposits through the app as well.

As with the browser-based app, the mobile version lacks any useful filters; the only way to learn more about a game is to launch it.

Other features worth mentioning include the game logs from the last seven days can be accessed from the app. And if a player is disconnected from a game, the casino will allocate extra time as it waits for you to re-establish a connection.

Deposits and withdrawals

PlayMGM offers all the banking options available at other New Jersey online casinos.

Available deposit options include:

  • ACH transfer
  • Bank transfer
  • Visa and MasterCard
  • NETELLER
  • Casino cage
  • PayNearMe

If available, ACH is the fastest and recommended deposit method. The bank transfer option is a great alternative. However, it requires the bank account to have Bill Pay payments enabled.

Visa and MasterCard, while quick and free, will not work for everyone. American banks are notorious for refusing to process gambling-related transactions. As a result, credit card payments are currently plagued with the highest rejection rates in the industry. NETELLER may be a great alternative: create an account, fund it with your credit card, and make a deposit using your NETELLER balance.

PayNearMe can be used to deposit at any 7-Eleven store but is limited to a maximum of $500 per transaction. Cash deposits can also be made at a Borgata casino cage.

The minimum deposit for most payment options is $10. Maximum deposits vary from account to another and are listed in the cashier.

Available withdrawal options include:

  • Electronic check
  • NETELLER
  • Check by mail
  • Borgata cash

E-checks and NETELLER are the fastest options here by far. Check by mail takes up to five business days to arrive. And if you go for a Borgata Atlantic City casino cage withdrawal, don’t forget to bring a valid ID.

Withdrawals take three days to process, during which a transaction is labeled “pending.” A pending withdrawal can be cancelled or modified at will. A transaction is considered final once it leaves the “pending” queue.

NETELLER withdrawals are only available if a deposit was previously made using that same NETELLER account.

Available stakes

MGM offers a wide range of betting options, guaranteed to suit both budget-conscious players and hard-core gamblers.

  • Slot bets vary from a minimum one cent to a maximum 15 dollars per payline. The vast majority of titles feature a minimum bet of five cents or fewer.
  • Blackjack can be played for as little as 50 cents or as much as $500 per hand.
  • American and European roulette games are available at $0.50 to $500 per spin.
  • Video poker bets range from $0.50 to over $450, depending on the game selected.

Game spotlight

Melon Madness

The fruit-themed progressive slot game Melon Madness boasts tasty symbols like grapes, apples, berries, and, of course, melons. Software provider bwin.party released the game in 2010. It comes with 30 paylines on five video reels, free spins, and scatters. As of Sept. 20, 2017, the total progressive jackpot sits at a cool $2,124,710.

The Melon Madness game logo symbol is wild and will substitute for any other symbol, except the scatter, to create a winning combination.

Extra credits can be earned by landing, on active paylines, any of the following:

  • Five bar symbols: 1,000 credits
  • Five ‘7’ symbols: 500 credits
  • Five melon symbols: 300 credits

Three or more Bell Scatter symbols will whisk the player away to a bonus free spins round.

Gamblers can win any of five available jackpots, including:

  • Colossal Cash
  • Mega Cash
  • Super Cash
  • Quick Cash
  • Blitz Cash

The first of these is the main jackpot. The remaining four jackpots will award between a few and a few thousand dollars on a typical day.

The game returns 95.04 percent of wagers to the player.

Wheel of Fortune on Tour

Take the Wheel of Fortune TV show on a wild Winnebago ride across the United States as you visit Mount Rushmore, Texas, and Philadelphia. This slot game’s design revolves entirely around this road trip theme. Earn “fuel” as you spin and unlock additional bonus rounds by traveling extra “miles.”

A modified version of the classic IGT title, this video slot was released July 28, 2016, with five reels and 30 paylines. Available through playMGM’s browser and mobile apps, it comes with free spins, a wild symbol, and quite a few bonus rounds.

Wheel of Fortune on Tour’s lively rock soundtrack plays in the background as the reels spin to reveal symbols, such as car keys, Route 66 road signs, and Mount Rushmore. The wheel symbol is wild.

The Winnebago is the bonus symbol. If three or more of them appear on active paylines, the bonus wheel round is triggered. Press the SPIN button to get rolling and watch the pointer closely as it comes to a slow halt, indicating your prize. This bonus round can award between 250 and 10,000 credits.

The On Tour Bonus is a Level 150 bonus round and can be triggered under the right conditions and when one or two Bonus Winnebago+ symbols appear on Reels Three and/or Five. Other exciting bonus rounds are unlocked when you reach various travel checkpoints.

Covering all paylines can be as cheap as $0.50 or as expensive as $500.

American Roulette Pro

Compared to European Roulette, this game includes a double zero spot, in addition to the regular single zero. While this reduces your odds and increases the house edge, it also adds excitement to the game. The house edge on American Roulette Pro is 5.26 percent.

The Pro version differs from regular American Roulette in the maximum total bets allowed, which is $500 for the former. The game interface offers a Quick Spin button for more hourly spins and a “Same Bet” option that repeats your last betting pattern.

Game access and geo-location

In order to join PlayMGM’s online casino games, you will need to meet the following requirements:

  • 21 or older;
  • Physically within New Jersey state lines;
  • Able to provide a valid SSN during account registration

Accounts can be registered from anywhere in the US; however, a physical presence in New Jersey is mandatory to play. The casino employs multiple techniques to confirm you are indeed connecting from New Jersey. These include:

  • IP address verification;
  • WiFi Geo-location; make sure Wi-Fi is enabled on your device;
  • A browser plugin that must be installed in order to play via the browser-based app

Player perks at PlayMGM casino

iRewards Points Program

Receive points for playing any of the casino’s online games, with both mobile and desktop wagers contributing an equal number of points. Accumulated points can be exchanged for any of the following:

  • Discounts on hotel rooms and restaurant meals at any of MGM’s multiple brick-and-mortar resorts;
  • Electronics, apparel, and other accessories, available in the casino’s online store; example items include Echo Dot, duffle bags, poker books, iPads, and much more;
  • Online casino bonus cash

To exchange your loyalty points, log into your playMGM account, click on your account name in the top-right corner, and navigate to the Rewards page.

Different casino games will award a different number of iReward Points:

  • Regular slots and other games: 1 RP per $5 wagered
  • Progressive and jackpot slots: 1 RP per $10 wagered
  • Video poker: 1 RP per $20 wagered
  • Baccarat, blackjack and roulette: 1 RP per $25 wagered
  • Poker: 5.5 RPs for every $1 spent in rake and tournament fees

The number of accumulated iReward Points will determine your account tier:

  • Sapphire: default tier
  • Pearl: 25,000 points
  • Gold: 75,000 points
  • Platinum: 200,000 points
  • Noir: an invite-only tier

Your account tier will be determined on Oct. 1 of each year. This means you may need to wait a full year to move up the ladder. However, it also means you may need to wait a full year before being potentially demoted.

iReward Points can be exchanged for online bonus casino cash. The exchange rate will depend on your current account tier:

  • Sapphire: $10 bonus per 1,000 points
  • Pearl: $10 per 900 points
  • Gold: $10 per 800 points
  • Platinum: $10 per 700 points

Let’s take a look at how much cash-back this translates to in a hypothetical scenario:

You focus on regular, non-jackpot slots exclusively and place $125,000 worth of bets throughout the year. Since these particular games award 1 RP for every $5 in wagers, you’ll receive 25,000 iReward Points, elevating your account to Pearl status in October.

As a Pearl account holder, you can exchange iReward Points for bonus cash at a rate of 900 points per $10, giving you roughly $270 in bonus cash.

Casino bonuses

In addition to the $25 no-deposit and 100 percent-up-to-$2,000 first deposit welcome packages, PlayMGM offers multiple daily casino promotions.

In the $200 freeplay for 250 lucky winners, the casino will award $20 in free play to 250 random people who happen to be logged into their account between 10 a.m. and 11:59 p.m. on a Monday. Funds are credited to winners’ accounts instantly.

For the A Bigger Take Tuesday, navigate to your account settings page on a Tuesday. Under the My Promotions tab, activate the Bigger Take Tuesday promo. Earn 150 iRewards Points on that day and receive a $10 free-play bonus.

For the Happy Hours Free Spins, head over to your account settings on a Thursday after 4 p.m. and activate the offer to receive one free slot spin per hour until 8 p.m., for a total of five free spins. Winnings generated from your bonus spin must be wagered once to become eligible for withdrawal.

For the Saturday deposit raises, make a deposit of $100 or more on a Saturday and receive a $25 free-play bonus. A special deposit bonus code must be used to activate this promotion; the code changes on a weekly basis and should be confirmed on the casino’s website under the Promotions tab.

For Sunday deposit raises, make a minimum deposit of $50 on a Sunday and receive a $50 casino bonus. You must use the deposit code provided on PlayMGM’s website.

All cash bonuses mentioned above are subject to a 20x wagering requirement that must be met no later than 24 hours after bonus activation.

PlayMGM Casino player tools

Responsible gambling

PlayMGM offers multiple tools to help compulsive gamblers control addiction. Some of these include:

  • Allowing players to limit their maximum deposits. Changes can be made through the cashier with immediate effect;
  • Choosing to remove yourself from the casino’s promotional newsletters to minimize temptation;
  • Banning yourself from accessing the casino’s online application. Ban duration can be a few days, months, or years

Account security

Connections to and from the casino are encrypted by a Symantec Class 3 certificate, issued on June 7, 2017, to MGM Resorts International. Additionally, the casino helps thwart hacking attempts by forcing members to choose a strong and secure password during account registration. Players can also enable “Cashout Security,” which forces them to answer additional security question when requesting a withdrawal.

Account management

Deposits and withdrawals can be initiated directly from the mobile or browser-based casino apps. iReward Points can be easily checked under the “Rewards” page, and the Rewards Store lets you quickly redeem your points for bonus cash and various prizes.

Customer support

The support page cannot be accessed from the website’s top menu; you’ll find it by scrolling down to the bottom of the website.

PlayMGM offers a very useful FAQ database, with hundreds of questions on a vast number of subjects answered clearly and concisely. In fact, this database is so helpful, we found it answered questions we didn’t even know we had.

A live chat feature is available; however, you may have to jump through a few hoops to access it:

  • Go to the casino’s website and navigate to the Contact Us page;
  • If no live chat link is readily available, choose a support topic from the drop-down menu;
  • Choose a sub-topic:
  • Scroll down to find a link to the live chat interface

Please note the live chat button can sometimes randomly appear without following the steps above.

Regarding live chat support quality, it’s hit and miss. Some representatives are very helpful and eager to answer questions; others offer only moderately useful advice and seem to be in a constant rush. However, by pressing an issue long enough, we were able to obtain satisfactory solutions in each live chat interaction.

Support can also be reached by email or by calling 609-248-9531. There is no toll-free number available.

playMGM Casino December updates

Santa Claus isn’t the only one bringing you gifts this holiday season; playMGM now offers Bonus Back Saturdays running from Saturday December 2nd through Saturday December 30th. Just make a deposit of $50 or more on any of the 5 Saturdays in the month, opt in to the promo, and you’ll receive a 20% bonus back of your net losses.

And as if that wasn’t enough, you can grab some extra gifts by playing Secrets of Christmas, one of the 5 new slots available at playMGM. Set in a winter wonderland, complete with snowflakes falling, this slot will make you want to curl up with a cup of hot chocolate and spin to win. With it’s lovely background music and sleigh bells ringing when a Wild appears, it will get even the scroogiest McScrooge in the spirit of the season.